Customer Support Options

WP3 Terms and conditions. 

• Site hosting fees are billed quarterly unless annual is indicated. SSL fees will be billed annually and will auto-renew each year.
• Plugin licensing (if required) will be billed at time of updates. Theme updates are often required to ensure correct usability and will be invoiced separately when they are required.
• We are happy to provide FTP access, but please keep in mind that if an error occurs and backup restoration is required, there are fees for backup restoration.  
• Updates to customized plugins are NOT included in the WP3 program. These updates will be billed hourly.
• Changes made to the site by outside sources that cause file corruption are billable. (Unless you have a wFC maintenance plan in place.) These sources include (but are not limited to) damages caused by hackers, compromised FTP access, client employee negligence or intentional disruption, or other questionable access methods. 
• Theme updates are not included in the wp3 program. These are time intensive and could necessitate a redesign.
• If customization has been made to a parent WP Theme versus the child them, additional costs will be incurred to conduct updates in order to prevent destruction of site files. Sites that are built without a child theme cannot be updated without significant risk to the site. Theme updates to a parent theme may be necessary in order to mitigate security risks. Damages to the site that occur when this happens, are billable and outside the scope of this agreement.
• Site setup fees and email migration fees will vary depending on the complexity of the website.
• PCI Compliance testing and adjustments are not included in the WP3 plan.