Benefits Offered: 401K with matching, paid health insurance with vision and dental, 4 weeks paid vacation
Employment Type: Full-Time
We are seeking a Technical Customer Service Rep to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Previous experience in customer service, sales, or other related fields
- Experience in web related and server related field
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
About webFEAT Complete:
Serving Cincinnati since 1998…webFEAT Complete is the ONLY web company in Cincinnati that provides ALL web related services. We specialize in website design, Ecommerce, hosting, search engine optimization. social media management, content management and reputation management. We have over 1,000 web clients in Cincinnati and throughout the United States. We are seeking a new team member who can be a valuable contributor to our team.
We value a strong culture that supports our employees and encourages their efforts and contributions to the growth of the company.