5 Reasons Why Your Website is Down and What it Takes to Make it Work

Lego employee at a desk
Oct 06

5 Reasons Why Your Website is Down and What it Takes to Make it Work

The unthinkable has happened. Your site is down. No way to tell how long. No way to know what the repercussions will be. But this isn’t good.

This is a nightmare.

Every passing moment you feel your business losing leads, losing customers, losing brand awareness, losing traction with your audience and worse…losing your Google ranking.

When your site is down, you’re not just losing current sales you’re losing future sales.

Having a fully-functioning, user-friendly, and well-designed website is the cornerstone to your online presence. And, in this increasingly digital world, creating a website is one of the best things you can do for your business…until it crashes, and it won’t come back.

How Do I Know My Website is Down?

If you visit your website and you see an error page or a blank screen, there are a few things that could have gone wrong. Below, you’ll find a list of the most common causes we’ve found for site downtime, so far. From things that happen with your hosting, to problems on the backend of your website, there’s always a reason your site is down. And downtime means loss of revenue.

First things first—how do you know your site is down completely?

One quick way to check if your site is down for everyone is to check out this site. It will give you some preliminary information, including whether your site is only down for you, or if other locations are having trouble viewing your website too.

5 Possible Reasons Your Website is Down

If your website is down and you need to identify what is wrong quickly give Rigor’s “Why is your site down?” tool a try to get the ball rolling. The issue may very well be one of the following:

1. Coding Errors

Bad code is one of the most common issues that will crash your website. In order to correctly code a website—no matter what kind you need for your business—there are thousands (sometimes millions) of lines of code that must work together seamlessly in order for your everything on your website to function without a hitch.

A causes B and then C. But if A causes D instead, there’s going to be a problem.

And sometimes, even one small error can cause massive damage to your website. It can shut down anything from pages, to blog archives, to online shops, to backend CRMs, to entire websites. And, if you’re truly unlucky, the bad code will have to be cleaned up in multiple areas (depending on how your site was coded in the first place).

2. Plugin Configuration

Plugins are often overlooked, and tend to cause massive trouble if they aren’t configured to make them function correctly—and harmoniously—with the rest of your website. Not every plugin behaves the same.

Not every plugin is compatible with your website.

When plugins are added without diligent consideration of functionality and compatibility, to your other plugins and the functions of your website, it’s often those very plugins are the cause of your website’s downtime.

3. Datacenter Issues/External Network Failures

Most websites throughout the Internet are stored in, and function because of, one (or more) computers in a datacenter. These offsite storage facilities require several power sources, air conditioners, and Internet services to maintain the entire environment without worry.

What happens when the air conditioner breakdown and the servers overheat?

What happens when there’s a massive storm and all of the power is out for hours, if not days, and the back up power sources fail?

What happens when your site goes down because you’re hosting your site in a data center that isn’t known for having the best customer service, and you’re stuck in a line phone line for hours just to be transferred between different reps?

Natural disasters, massive storms, power outages, and Internet connection loss…these are all things that cannot be controlled. But when you’re ready find a hosting company, you should take into consideration whether you’d rather become just another number in a large warehouse of servers, or if you want to have one-on-one contact with a tech who personally ensures that your website is secure, up to date and functioning at 100%.

4. Server Overload (High Web Traffic)/Overuse

Server overload is another culprit. This generally happens because there is a higher than normal amount of web traffic on your website. Causing your site to crash in response.

Each user, as they browse your site, will do one or more of the following:

  • Click through pages
  • Looking through galleries
  • Download files
  • Upload files
  • Browse products
  • Read reviews
  • Sign up for newsletters

Multiply those requests by X amount, with X being the high number of users on your site.

As web traffic increases, especially for special events like annual sales or new product releases or any other website event you’ve been promoting for one special day, slow site speeds and crashes are possible (and expected most of the time).

When the demand for information is too great and happening too fast for your servers to handle, your website will go down.

5. DNS Problems

Every website housed on the Internet has a numbered address assigned to them. The domain names we type in the search bar on web browsers are aliases for the numbers. Cause, honestly it’s less complicated to share a website domain name than a list of numbers—and it it easier for us to put on business cards, and easier to remember.

However, sometimes the numbers associated with our websites change, which—for our browsers—can make locating the server, and your website difficult.

What’s Causing My Website’s Downtime?

There could be many reasons why your site is down, and there are even more factors that need to be considered before you decide the best solution to bring your site back up. So, in a situation where your site is down, you’ve had bad experiences with hosting companies, and you’re just tired of being a number, what is best solution for you?

You need a dedicated team. A team of specialists. And, we have them all in-house.

  • Website Developers
  • Hosting Wizards
  • Network Engineers
  • Technical Support
  • To name a few

At the end of the day, you need more than a list of solutions to your website’s hosting obstacles. You need support. You deserve the peace of mind that a secure site brings.

Full Service Hosting Ensures Your Website is Secure at All Times

Reliable hosting is the backbone of any website. Without it, even the most user friendly, most thoughtfully designed websites will load slowly, crash frequently, and frustrate potential customers.

Reliable hosting is only successful when you have a team available to get the job done, no matter time they’re needed. Our team at webFEAT Complete offers a monthly Full Service Hosting plan that truly covers everything your site needs in order to be secure, up to date, and successful online:

  • Backups of your entire site
  • Core updates to your CRM (in our case, WordPress)
  • Theme and plugin updates
  • Detailed site checks
  • Modified file tracking logs
  • Security logs
  • Database maintenance
  • Speed tests and optimization
  • Security checks and anti-virus scans
  • Malicious activity monitoring
  • Customized status reports

You deserve safe and secure website hosting with no data breaches. You deserve to spend time doing what you do best: your job.

If you’re ready to start hosting your site in a secure, local environment with a team who will be available to answer any question you might have, give us a call or contact us through a simple form.

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